A Jam alternative your clients and users can use without an extension.
Jam is great when your team installs the extension. FeedbackDots puts a widget on the site, so anyone who visits can drop a dot and send a full bug report.
Free to try · No credit card required
QUICK ANSWER
FeedbackDots is a Jam alternative for collecting bug reports from people outside your team. Instead of a browser extension, it is one script tag on your site: any visitor, client or tester can drop a dot on the page, and each report includes an annotated screenshot, console logs, the page URL and a session replay. There is a free Starter plan, and Pro is $49 a month for up to 10 seats rather than per creator.
WHY TEAMS SWITCH
FeedbackDots vs Jam
Jam is a bug reporting tool, best known as a browser extension, that captures a screen recording or screenshot with console and network logs in one click.
No extension for reporters
Clients, testers and real users report from the site itself. Nobody installs anything or creates an account.
Seats, not creators
Pro is $49 a month for up to 10 seats, however many people send reports.
More than bug reports
The same snippet can run NPS surveys and a feature-request board on Pro.
Reports your agent can fix
The MCP server on every plan lets Claude Code or Cursor read a report and close it when the fix ships.
WHEN JAM MAY FIT BETTER
- Only your own team reports bugs, and they are happy with a browser extension.
- You report bugs on sites where you cannot add a script tag.
AT A GLANCE
What FeedbackDots includes
- FREE PLAN
- Starter: 1 seat, 25 tickets a month, 1 domain
- PAID PLAN
- Pro: $49 a month ($32 billed yearly) for up to 10 seats
- INSTALL
- One script tag. Reporters need no extension or account
- EACH REPORT
- Annotated screenshot, page URL, console logs, device info, session replay
- ROUTING (PRO)
- Linear, Jira, GitHub Issues, Slack and signed webhooks
- SAME SNIPPET (PRO)
- NPS surveys and feature-request voting
- CLIENTS (PRO)
- Guest review links and a read-only client portal
- AI AGENTS
- REST API and MCP server on every plan, for Claude Code and Cursor
PRICING
Starting prices compared
| TOOL | PAID PLANS FROM | BEST FOR |
|---|---|---|
| FeedbackDots | Free Starter, then $49 / month for 10 seats | Small teams and agencies building with AI tools |
| BugHerd | $50 / month | Agencies collecting client feedback on websites |
| Marker.io | $39 / month | QA and product teams that live in an issue tracker |
| Usersnap | $69 / month | Product and customer teams running feedback programs at scale |
| Userback | $29 / month | SaaS teams collecting feedback from users in their product |
| Jam | $16 / creator / month | Internal teams who report bugs from their own browsers |
Prices from each vendor’s public pricing page, checked October 2026. Check their sites for current pricing.
FAQ
Switching from Jam, answered.
Do reporters need to install anything?
No. FeedbackDots runs from one script tag on your site, so anyone who visits can use it from any browser, including on their phone.
Can I use FeedbackDots on a staging site?
Yes. Add the snippet to staging and approve that domain. On Pro you can show the widget only to people with a guest review link.
Try it next to Jam.
Add the snippet to a staging site in two minutes. No credit card required.
Try FeedbackDots free